Shipping and Delivery Policy
Effective Date: 28-04-2025
Website Name: Webimaker.com
Contact Email: servicewebimaker@gmail.com
WhatsApp: +91 9083527119
1. Introduction
This Shipping and Delivery Policy outlines the process and timelines for delivering digital services, specifically website or store creation and management, provided by Webimaker.com (the Platform) upon purchasing a subion. As Webimaker.com offers a software-as-a-service (SaaS) platform for eCommerce website creation, this policy applies to the delivery of digital services, not physical products. By using the Platform, you agree to this policy, which is incorporated into our Terms and Conditions. This policy applies to all users, including store owners, businesses, and individuals subscribing to our monthly or yearly plans.
2. Service Delivery Process
Subion Purchase: Upon successful payment for a monthly or yearly subion plan, Webimaker.com initiates the creation of your eCommerce website or store.
Delivery Timeline: We aim to prepare your website, store, or service within 30 minutes of payment confirmation. Once ready, you will receive an email containing your login credentials (e.g., username, password) and instructions to access the Platform’s dashboard, where you can manage your store, products, and settings.
Dashboard Access: After the website or store is created, you can log in to the dashboard using the credentials provided via email to configure and operate your eCommerce store.
Email Notification: All credentials and access instructions are sent to the email address associated with your account. You are responsible for ensuring the email address is accurate and monitoring your inbox (including spam/junk folders) for our communication.
3. Potential Delays
Delay Notification: In some cases, the preparation of your website, store, or service may take longer than 30 minutes, potentially exceeding 1 day, due to technical issues, high demand, or other unforeseen circumstances. These timelines are estimates and not guaranteed.
Customer Action for Delays: If you experience a delay in receiving your credentials or accessing your store, you may contact our support team at servicewebimaker@gmail.com or via WhatsApp at +91 9083527119 to request faster resolution. Please provide your account details and a deion of the issue. We will prioritize resolving the delay but do not guarantee immediate delivery.
No Impact on Subion: Delays in service delivery do not affect your subion billing cycle. Your subion begins upon payment, and access to services continues for the duration of the billing cycle (30 days for monthly plans, one year for yearly plans), as outlined in our Terms and Conditions.
4. Customer Responsibilities
Accurate Information: You must provide a valid and accessible email address during the subion purchase process to receive login credentials and instructions. Webimaker.com is not responsible for delays or non-delivery due to incorrect or inaccessible email addresses.
Technical Requirements: You are responsible for ensuring your device and internet connection meet the minimum requirements to access the Platform’s dashboard, as specified on our website.
Third-Party Configurations: The delivery of your website or store includes access to the Platform’s tools for creating and managing your eCommerce store. Any third-party configurations (e.g., payment gateways, custom domains) are your responsibility and do not affect the delivery timeline of our services.
5. Non-Delivery and Support
Non-Delivery Inquiries: If you do not receive your login credentials or access to your website or store within 1 day of payment, you must contact our support team at servicewebimaker@gmail.com or via WhatsApp at +91 9083527119 to report the issue. We will investigate and aim to resolve the issue promptly, but delivery timelines remain estimates.
No Refunds for Delays: As outlined in our Cancellation and Refund Policy, all subion fees are non-refunded, including in cases of delayed or non-delivered services. Customers may request a refund within 7 days of payment if no services are received, but refunds are subject to Webimaker.com’s sole discretion and, if approved, result in permanent deletion of all associated data.
6. Third-Party Services
Webimaker.com provides tools to integrate third-party services (e.g., payment gateways, shipping providers, custom domains) within your store. The availability, performance, or delivery of these third-party services are not controlled by Webimaker.com and do not impact our service delivery timeline. You must contact the respective third-party provider for issues related to their services.
7. Contact Information
For questions, delay inquiries, or support related to service delivery, you must contact our support team:
Email: servicewebimaker@gmail.com
WhatsApp: +91 9083527119
Support Ticket: Available from your account dashboard
We aim to respond within 48 hours, though response times may vary based on the nature of the inquiry.
8. Policy Updates
We may update this Shipping and Delivery Policy at our discretion, with changes effective upon posting on the Platform. Your continued use of the Platform after updates signifies acceptance of the revised policy. We encourage you to review this policy periodically.