Cancellation and Refund Policy
Effective Date: 28-04-2025
Website Name: Webimaker.com
Contact Email: support@webimaker.com
WhatsApp: +91 9083527119
1. Introduction
This Cancellation and Refund Policy governs the terms for cancelling your subion to Webimaker.com (the "Platform") and requesting refunds for fees paid for our website creation and management services. By using the Platform, you agree to this policy, which is incorporated into our Terms and Conditions. This policy applies to all users, including store owners, businesses, and individuals subscribing to our monthly or yearly plans.
This policy also covers handling of customer transactions processed through our integrated payment gateway, including commissions, withdrawals, and refund processes for received payments. All decisions regarding cancellations, refunds, and transaction handling are at the sole discretion of Webimaker.com.
2. Subion Cancellation
Cancellation Process
To cancel your subion (monthly or yearly), you must contact our support team directly at support@webimaker.com or via WhatsApp at +91 9083527119. This is the only method to initiate cancellation. You must provide your account details and a clear request to cancel.
Effective Date of Cancellation
Cancellation takes effect at the end of your current billing cycle (30 days for monthly plans, one year for yearly plans). You will retain access to the Platform’s services, including your store and administrative panel, until the billing cycle ends, unless you request and receive a refund.
Post-Cancellation Access
After cancellation, you will lose access to your store, administrative panel, and all associated features unless you renew your subion before the billing cycle ends.
Data Retention
Upon standard cancellation or subion expiry without a refund request, your store data (e.g., products, content, settings) will be retained for 7 days from the expiry date, as per our Terms and Conditions. After this period, we reserve the right to permanently delete your store and all associated data without further obligation.
Permanent Deletion for Approved Cancellation and Refund
Suppose you request cancellation and a refund, and the request is approved by Webimaker.com. In that case, all your store data, including products, content, settings, and account information, will be permanently deleted immediately upon approval. This deletion is irreversible, and no data can be recovered.
Multiple Stores
If you have multiple stores under a single account, you must contact us to cancel each store’s subion individually. Cancelling one store does not affect other active Subions.
Non-Payment
If payment for your subion is not received by the due date, access to your store and Platform services will cease at the end of the current billing cycle. We do not accept late payments, and no refunds will be issued for fees paid before non-payment.
Continuation of Subion
All active subions must continue until the end of the current billing cycle. Early termination or interruption of sessions is not permitted, and any outstanding fees remain due.
3. Refund Policy
No Refunds, Submissions, and Services
All subion fees (monthly or yearly) and additional fees (e.g., premium templates, app integrations) paid to Webimaker.com for website creation and management services are strictly non-refundable under all circumstances. This includes, but is not limited to:
Partial or full use of the Platform or services.
Failure to receive access to the Platform, website creation tools, or store creation.
Dissatisfaction with the Platform’s features, performance, or usability.
Failure to configure payment gateways, custom domains, or other third-party integrations.
Customer errors, such as incorrect subion plan selection or failure to follow setup instructions.
Changes in your business needs or a decision to discontinue use.
Limited Refund Requests for Non-Delivery of Services
If you have not received any services (e.g., store creation, platform access) within 7 days of payment, you may contact our support team at support@webimaker.com or via WhatsApp at +91 9083527119 to request a refund. You must provide your account details and a deion of the issue. However, Webimaker.com does not guarantee refunds, and all refund requests are subject to our sole discretion. If a refund is approved, all associated store data and account information will be permanently deleted immediately, with no possibility of recovery.
Refund Processing
As all fees are non-refundable unless otherwise determined, you are responsible for any bank or transaction fees associated with your payment. Approved refunds, if any, will be processed within 14 business days to the original payment method.
No Refunds for Plan Changes
Fees paid for the current billing cycle are non-refundable if you upgrade, downgrade, or change plans, even if you no longer access certain features.
4. Refunds for Customer Transactions and Payment Gateway Usage
Webimaker.com provides an integrated payment gateway for processing customer payments on websites created through the Platform. The following terms apply specifically to transactions received via this gateway:
No Refunds for Received Amounts
No amounts received by you (the store owner) through the Platform's payment gateway can be refunded via the gateway itself. All received payments are final and non-reversible through Webimaker.com.
If you wish to issue a refund to your customer, you must handle it manually outside the Platform. This requires obtaining the customer's UPI ID, bank account details, or other payment information directly from them and processing the refund via your own banking channels.
Commission on Transactions
A 5% commission is charged by Webimaker.com on every single transaction processed through the payment gateway, regardless of the payment method (e.g., COD, UPI, card, or any other gateway-integrated option).
This commission covers gateway processing fees and is deducted automatically from each transaction before the net amount is credited to your account.
Neither the commission nor the net payment amount is refundable under any circumstances, including disputes, cancellations, or returns.
Withdrawal of Received Funds
The net amount (after 5% commission deduction) from customer transactions can be withdrawn by you to your UPI ID or bank account.
To withdraw funds, log in to your account dashboard and click the "Withdraw Funds" link. Provide your UPI ID or bank account details as prompted. Withdrawals are processed within 3-5 business days, subject to verification.
You are responsible for any taxes, fees, or charges imposed by your bank or UPI provider on withdrawals.
Minimum withdrawal thresholds may apply (e.g., INR 500), and multiple small transactions may be batched for efficiency.
Handling COD and Other Payment Methods
For Cash on Delivery (COD) orders, the full customer payment (minus 5% commission) is credited to your account upon successful delivery confirmation.
All commissions apply uniformly to COD and non-COD transactions to cover processing and risk management.
Liability for Customer Disputes
You are solely responsible for resolving any customer disputes, chargebacks, or refund requests related to your sales. Webimaker.com will not intervene or facilitate such resolutions.
In case of fraud, chargebacks, or invalid transactions, you may be liable for the full transaction amount plus additional fees, and your account may be suspended.
5. No Refunds for Third-Party Services
Webimaker.com does not collect commissions or transaction fees on your website’s sales beyond the 5% gateway commission outlined above. All revenue from your sales is subject to fees charged by your chosen payment gateways (e.g., PayPal, Stripe, Razorpay) or third-party services (e.g., domain registrars, shipping providers). Refunds for payments processed through third-party gateways or for third-party services are not handled by Webimaker.com. You must contact the respective third-party provider for their refund policies.
6. Modifications to Subion Plans
Plan Changes
You may upgrade or downgrade your subion plan by contacting our support team at support@webimaker.com or via WhatsApp at +91 9083527119. Upgrades take effect immediately, with prorated charges applied. Downgrades take effect at the end of the current billing cycle and may result in loss of access to certain features (e.g., premium themes, custom domains).
Cancellation After Plan Change
If you cancel after upgrading or downgrading, the cancellation terms in Section 2 apply, with no refunds for the current billing cycle. If a refund is requested and approved, permanent data deletion will apply as outlined in Section 2.
7. Termination by Webimaker.com
We reserve the right to terminate your account or subion without refund if you breach our Terms and Conditions or engage in prohibited activities (e.g., illegal transactions, platform misuse, fraudulent refunds to customers). In such cases:
No refunds will be issued for fees paid, commissions, or received funds.
You remain liable for any outstanding amounts, including unpaid commissions or transaction fees.
Terminated accounts may have their data permanently deleted after 7 days, as per our Terms and Conditions.
Access to withdrawal functions may be suspended until all disputes are resolved.
8. Dispute Resolution and Limitations
All disputes related to this policy must be raised within 30 days of the incident via the contact methods in Section 9.
Webimaker.com is not liable for any indirect, consequential, or incidental damages arising from cancellations, refunds, or transaction issues.
This policy does not affect your statutory rights under applicable consumer protection laws, but where permitted, our liability is limited to the fees paid in the last billing cycle.
9. Contact Information
For cancellation requests, refund inquiries, transaction disputes, withdrawal issues, or other questions, you must contact our support team:
Email: support@webimaker.com
WhatsApp: +91 9083527119
Support Ticket: Available from your account dashboard
We aim to respond within 48 hours, though response times may vary based on the nature of the inquiry and volume of requests.
10. Policy Updates
We may update this Cancellation and Refund Policy at our discretion, with changes effective upon posting on the Platform. Your continued use of the Platform after updates signifies acceptance of the revised policy. We encourage you to review this policy periodically. Notifications of material changes will be sent via email to your registered address, where feasible.