Cancellation and Refund Policy
Effective Date: 28-04-2025
Website Name: Webimaker.com
Contact Email: servicewebimaker@gmail.com
WhatsApp: +91 9083527119
1. Introduction
This Cancellation and Refund Policy governs the terms for cancelling your subion to Webimaker.com (the Platform) and requesting refunds for fees paid for our website creation and management services. By using the Platform, you agree to this policy, which is incorporated into our Terms and Conditions. This policy applies to all users, including store owners, businesses, and individuals subscribing to our monthly or yearly plans.
2. Subion Cancellation
Cancellation Process: To cancel your subion (monthly or yearly), you must contact our support team directly at servicewebimaker@gmail.com or via WhatsApp at +91 9083527119. This is the only method to initiate cancellation. You must provide your account details and a clear request to cancel.
Effective Date of Cancellation: Cancellation takes effect at the end of your current billing cycle (30 days for monthly plans, one year for yearly plans). You will retain access to the Platform’s services, including your store and administrative panel, until the billing cycle ends, unless a refund is requested and approved.
Post-Cancellation Access: After cancellation, you will lose access to your store, administrative panel, and all associated features unless you renew your subion before the billing cycle ends.
Data Retention: Upon standard cancellation or subion expiry without a refund request, your store data (e.g., products, content, settings) will be retained for 12 months from the expiry date, as per our Terms and Conditions. After this period, we reserve the right to permanently delete your store and all associated data without further obligation.
Permanent Deletion for Approved Cancellation and Refund: If you request cancellation and a refund, and the request is approved by Webimaker.com, all your store data, including products, content, settings, and account information, will be permanently deleted immediately upon approval. This deletion is irreversible, and no data can be recovered.
Multiple Stores: If you have multiple stores under a single account, you must contact us to cancel each store’s subion individually. Cancelling one store does not affect other active subions.
Non-Payment: If payment for your subion is not received by the due date, access to your store and Platform services will cease at the end of the current billing cycle. We do not accept late payments, and no refunds will be issued for fees paid prior to non-payment.
3. Refund Policy
No Refunds: All subion fees (monthly or yearly) and additional fees (e.g., premium templates, app integrations) paid to Webimaker.com for website creation and management services are strictly non-refunded under all circumstances. This includes, but is not limited to:
Partial or full use of the Platform or services.
Failure to receive access to the Platform, website creation tools, or store creation.
Dissatisfaction with the Platform’s features, performance, or usability.
Failure to configure payment gateways, custom domains, or other third-party integrations.
Customer errors, such as incorrect subion plan selection or failure to follow setup instructions.
Changes in your business needs or decision to discontinue use.
Refund Requests: If you have not received any services (e.g., store creation, platform access) within 7 days of payment, you may contact our support team at servicewebimaker@gmail.com or via WhatsApp at +91 9083527119 to request a refund. You must provide your account details and a deion of the issue. However, Webimaker.com does not guarantee refunds, and all refund requests are subject to our sole discretion. If a refund is approved, all associated store data and account information will be permanently deleted immediately, with no possibility of recovery.
No Refund Processing: As all fees are non-refunded unless otherwise determined, you are responsible for any bank or transaction fees associated with your payment. Approved refunds, if any, will be processed within 14 business days to the original payment method.
4. No Refunds for Third-Party Services
Webimaker.com does not collect commissions or transaction fees on your website’s sales, and all revenue from your sales is subject to fees charged by your chosen payment gateways (e.g., PayPal, Stripe, Razorpay). Refunds for payments processed through third-party gateways or for third-party services (e.g., domain registrars, shipping providers) are not handled by Webimaker.com. You must contact the respective third-party provider for their refund policies.
5. Modifications to Subion Plans
Plan Changes: You may upgrade or downgrade your subion plan by contacting our support team at servicewebimaker@gmail.com or via WhatsApp at +91 9083527119. Upgrades take effect immediately, with prorated charges applied. Downgrades take effect at the end of the current billing cycle and may result in loss of access to certain features (e.g., premium themes, custom domains).
No Refunds for Plan Changes: Fees paid for the current billing cycle are non-refunded if you downgrade or change plans, even if you no longer access certain features.
Cancellation After Plan Change: If you cancel after upgrading or downgrading, the cancellation terms above apply, with no refunds for the current billing cycle. If a refund is requested and approved, permanent data deletion will apply as outlined above.
6. Termination by Webimaker.com
We reserve the right to terminate your account or subion without refund if you breach our Terms and Conditions or engage in prohibited activities (e.g., illegal transactions, platform misuse). In such cases, no refunds will be issued for fees paid, and you remain liable for any outstanding amounts. Terminated accounts may have their data permanently deleted after 12 months, as per our Terms and Conditions.
7. Contact Information
For cancellation requests, refund inquiries, or other questions, you must contact our support team:
Email: servicewebimaker@gmail.com
WhatsApp: +91 9083527119
Support Ticket: Available from your account dashboard
We aim to respond within 48 hours, though response times may vary based on the nature of the inquiry.
8. Policy Updates
We may update this Cancellation and Refund Policy at our discretion, with changes effective upon posting on the Platform. Your continued use of the Platform after updates signifies acceptance of the revised policy. We encourage you to review this policy periodically.