Order Cancellations
Orders & SalesLet customers request an order cancellation with a reason, and approve or reject it with a refund from one page.
6Highlights
About this feature
Let customers cancel before you ship, without phone calls or emails back and forth. They send a request with a reason from My Account, and you approve or reject it from one page.
Highlights
- Cancel button in My Account until the order is shipped
- Cancel window in hours, or 0 to allow it any time before shipping
- Make the cancellation reason required or optional
- Review requests by Pending, Approved or Rejected, with a note to the customer
- Approving cancels the order, restocks items and refunds any wallet payment
- Customer is emailed when the request is received, approved or rejected
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